Refund policy

We want you to love your KRIAZA jewelry! If you are not completely satisfied with your purchase, we’re here to support.

Returns:

• You may request a return within 2 days of receiving your order.

• To be eligible, items must be unused, unworn, and in their original packaging with all tags attached.
  

• To initiate a return, please email us at support@kriaza.com with your order number and reason for return.

Refunds:

• Once your return is received and inspected, we’ll notify you by email.

• If approved, your refund will be processed to your original payment method within 7-10 business days.

• Shipping charges are non-refundable unless the item received was damaged or incorrect.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item and packaging.

• We will arrange a replacement or full refund at no extra cost to you.

Exchanges:

• We currently do not offer direct exchanges. If you’d like a different item, please initiate a return and place a new order.

Questions?
Reach out to our customer care team at support@kriaza.com - we’re always happy to help!